Our Community Team
On new-build homes and regeneration work, we have an in-house community team that works with clients to help ensure residents feel a valued part of the process to create their new homes. This extends into wider community issues, such as local employment and training, plus organising fund raising events for local good causes.
With long-term responsive repair and maintenance work, each contract has a Tenant Liaison Officer who is a direct link to the community. They are a great point of contact with residents to discuss any issues they have and generally keep an ‘ear to the ground’ when it comes to overall satisfaction of the service.
Our community team is involved at all stages in the process, providing valued services to make it go smoothly, keep residents in the know and engage with the wider community. This includes:
Front-end planning of new-build
Community consultation
Customer's partner
Stakeholder communication
Residents' choice management
Construct phase
Manage decant process
Residents’ surveys
Site initiatives for schools
Training for local young people
Finish and beyond
Aftercare service
Residents' Friend service
Long-term maintenance
Resident liaison
Meeting and communicating
Apprentices
Organising resident fun days
Housing improvements
Line of communication about improvement work
Regular ‘face’ of Inspace to residents
Best Place to Work
